Generative AI vs Predictive AI: Which is Best for Your Business?


Is Chat GPT A Language Model or A Conversational AI?

Salesken utilizes advanced generative AI technology to analyze ongoing conversations and provide invaluable guidance to SDRs, making their interactions with potential customers more successful. Bid farewell to the guesswork of sales forecasting and embrace the power of generative AI. By analyzing historical data, market trends, and customer behavior patterns, AI algorithms can provide accurate predictions of future sales performance. Say goodbye to missed targets and hello to proactive decision-making that fuels growth and drives revenue.

  • Oracle’s partnership with Cohere has led to a new set of generative AI cloud service offerings.
  • Ultimately, the technology draws on its training data and its learning to respond in human-like ways to questions and other prompts.
  • Now that we have examined the key aspects of Generative AI and Predictive AI, it’s time to evaluate their potential impact on your business.
  • With such potential, the use of generative AI in conversational AI systems has opened up new avenues for enhancing customer experiences, increasing live agent productivity and driving actionable outcomes.
  • In fact, with every second that chatbots reduce average call center handling times resolving 80% of frequently asked questions, call centers can potentially save up to $1 million in annual customer service costs.

As a result, customer service teams can focus on value-adding tasks and build meaningful customer relationships. Although it’s a relatively new technology, some companies have already adopted generative AI. Bank of America has even implemented its own virtual assistant powered by generative AI.

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By taking on mundane tasks, such as simple question-and-answer scenarios, customer service teams can focus more on value-adding tasks and develop deeper relationships with their customers. This can ultimately lead to improved customer satisfaction and a greater return on investment for the business. A chatbot is a computer program that simulates human conversations through vocal and text inputs. Chatbots are task-oriented and operate on predefined rules, menus, or scripts that can be used for answering frequently asked questions. They can serve as a quick customer support service by providing limited predetermined responses.

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Users can request personal advice or engage in casual conversation about topics such as food, hobbies, or music—the bot can even tell jokes. Snapchat orients My AI to help users explore features of the app, such as augmented-reality lenses, and to help users get information they wouldn’t normally turn to Snapchat for, such as recommending places to go on a local map. Neural network models use repetitive patterns of artificial neurons Yakov Livshits and their interconnections. A neural network design—for any application, including generative AI—often repeats the same pattern of neurons hundreds or thousands of times, typically reusing the same parameters. This is an essential part of what’s called a “neural network architecture.” The discovery of new architectures has been an important area of AI innovation since the 1980s, often driven by the goal of supporting a new medium.

Learning from Data

It then puts together a response, either by generating it from scratch using NLG or by selecting a suitable pre-defined answer. This response is then relayed back to the user, completing the interaction and improving the customer experience. Chatbot and conversational AI will remain integral to business operations and customer service.

generative ai vs conversational ai

Generative AI will significantly alter their jobs, whether it be by creating text, images, hardware designs, music, video or something else. In response, workers will need to become content editors, which requires a different set of skills than content creation. These apply to both businesses and consumers and will only get better as the technology improves throughout the years. Businesses will gain valuable insights from interactions, enabling them to enhance future customer engagements and drive satisfaction and loyalty. While chatbots are a subset of conversational AI, not all use conversational AI technology. This distinction arises because some chatbots, like rule-based ones, rely on preset rules and keywords instead of conversational AI.

Yakov Livshits
Founder of the DevEducation project
A prolific businessman and investor, and the founder of several large companies in Israel, the USA and the UAE, Yakov’s corporation comprises over 2,000 employees all over the world. He graduated from the University of Oxford in the UK and Technion in Israel, before moving on to study complex systems science at NECSI in the USA. Yakov has a Masters in Software Development.

Key Metrics to Evaluate your AI Chatbot Performance

The focus of Generative AI is on high-quality, creative content generation, and the training complexity is relatively high, often involving unsupervised learning and fine-tuning techniques. Conversational AI and Generative AI differ across various aspects, including their purpose, interaction style, evaluation metrics, and other characteristics. Conversational AI is designed for interactive, human-like conversations, mimicking dialogue-based interactions. It heavily relies on conversational data and aims to maintain context over conversations.

It is a specific implementation of a generative AI model designed for conversational purposes. It is based on the GPT (Generative Pre-trained Transformer) architecture, which is a type of neural network model that has been pre-trained on a large corpus of text data. Such a specialized generative AI model can respond by synthesizing information from the entire corporate knowledge base with astonishing speed.

Extremists on opposite sides of the debate have said that the technology may ultimately lead to human extinction, on one side, or save the world, on the other. Enterprises should be concerned with the ways in which generative AI will drive changes in work processes and job roles, as well as the potential for it to inadvertently expose private or sensitive information or infringe on copyrights. For starters, Oracle has an established history of storing the world’s most business-critical, valuable data. Also, Oracle offers a modern data platform and low-cost, high-performance AI infrastructure. Additional factors, such as powerful, high-performing models, unrivaled data security, and embedded AI services demonstrate why Oracle’s AI offering is truly built for enterprises.

AI makes use of computer algorithms to impart autonomy to the data model and emulate human cognition and understanding. Both generative AI and artificial intelligence use machine learning algorithms to obtain their results. Conversational AI is a technology that enables machines (computers) to engage in human-like conversations. It allows computers to understand, process, and respond to human language in a natural and contextual manner. Discover how our Artificial Intelligence Development & Consulting Services can revolutionize your business.

Together, they can be used to create intelligent automation systems that can automate complex tasks, such as data analysis and decision-making. Conversational AI, on the other hand, is designed to engage in back-and-forth interactions, like a conversation, with humans or other machines in a natural language. Conversational AI can be used to collect information, accelerate responses, and augment an agent’s capabilities. Generative AI refers to AI models that use input data and ML algorithms to generate new content.

generative ai vs conversational ai